When a sync looks stale

Check the connection first

Open Connections. Each source shows a status (Connected, Syncing, Error or Not connected) and the time of its last sync.

• Error or Not connected. Reconnect the source. Most stale data is an expired sign-in.
• Connected, but the last sync is old. Give it a short while, then reload. A large catch-up can take time.
• Still stuck. Write to us with the store and the source.

Why a number can look behind

Franlever compares complete days. Today is left out until it closes, so figures can trail your POS screen by up to a day.

A day with no sales data is treated as missing, not as zero. It never counts against a store.

Need help

Tell us which store, which source, and what you expected to see. Contact us.