How to give your GM instructions they'll follow
One thing to do, named in the system it lives in, readable between customers.
A GM reads a message from the owner standing up, between two other things. Most of what makes it work is what it leaves out.
Store, number, one thing, when
"Castle Rock: catering down 22% on last week. Make 10 office-manager calls today." The GM knows which store, why it matters, what to do and by when. Anything more is a second message.
One instruction
"Check the report, fix what's wrong, coach shift leads, and hit last week's rate" is a morning's work, and the last clause is the one that gets remembered. Send one. The rest can wait for the weekly check-in.
Name where it lives
"Use this week's report" sends a GM looking. "The discount report in your POS" doesn't.
Say it the way the store says it
If a phrase would sound odd said out loud in the store, it's the wrong phrase. "Review the current-period discount report and correct any control gap" is four phrases for check this week's discounts.
Where Franlever fits
Every lever Franlever sends a GM follows these rules: one store, one figure, one thing to do, in plain words.
General information for restaurant and franchise operators, not legal, tax, accounting or financial advice. Figures in examples are illustrations, not predictions or promises of results. Laws and platform policies change and differ by location, so check the current rules and talk to a qualified advisor about your situation.