GMs can text the days they're away
A hold pauses one person's texts, never the store's lever. The owner sees where it went instead.
2 min read
A GM can text AI COO the days they're off. AI COO reads the dates back and waits for an OK before holding anything. "I'm back" ends a hold straight away.
A hold stops one person's texts and nothing else. The store's lever stays in the owner's brief, and the delivery note says so: "Castle Rock: Sarah is away Sep 14–21 - sent to you."